Contact Us

Do you have questions or need information? As your business partner, we're here to help you. Please feel free to contact us by mail or phone.

333 Earle Ovington Boulevard, Suite 300
Uniondale , NY 11553

Billing Questions

For Billing Questions, Changing group contact information or making a payment through phone please contact our Billing Department at 1-800-468-0608 or email them at

Employer/Administrator Login Help:

If you need any help regarding our Employer/Administrator login portal please contact our Web Support Department at 1-888-468-5171 or email them at

If you are new group administrator trying to register please click here

Sales & Marketing

If you have any questions related to your rates, renewals/amendements or product information please contact our Sales & Marketing Department at 1-800-468-0466 or email them at

New Business

If you are an group looking for coverage, please contact our sales department for information on our group or individual products. Members can refer to the back of their membership card for their customer service telephone number or see all of our contact numbers.

Customer Service

Healthplex Customer Service Hours of Operation:
Monday - Friday 8:00 a.m. - 6:00 p.m.

Healthplex Web Support Help Desk:

Help Desk Hours of Operation:
Monday - Friday 8:00 a.m. - 6:00 p.m.