Contact Us
If you have any questions or want details about Healthplex products or services, you can contact us by phone, e-mail, mail, or our automated information line.
Member Services are available Monday through Friday from 8am - 6pm EST;
Medicaid Member Services are available Monday through Friday from 8am - 6pm EST;
Medicare Member Services are available Monday through Friday from 8am - 8pm EST;
Provider Services are available Monday through Friday 8am - 5pm EST.
Outside of normal business hours, the calls are routed to a 24 hour 7 day-a-week phone service where members can speak with a live Representative who shall assist with finding a dentist to accommodate an after-hours urgent care need and take a message regarding any other dental inquiry to which a Healthplex staff member will respond on the next business day.
- By Mail:
- Healthplex, Inc.
- PO Box 211672
- Eagan, MN 55121
- TTY/TDD: 1-800-662-1220
| Contact | Phone/Website/Mailing | Email Address |
|---|---|---|
| Members Services - Commercial Members |
Questions about your benefits, find a dentist, claims payment questions or general questions: 1-800-468-0600. Click here to register and manage your account online. |
info@healthplex.com |
| Members Services - Exchange/Marketplace |
Questions about your benefits, find a dentist, claims or general questions: 1-888-468-5175 Enrolled Exchange Members. Payment and Billing Inquires: 1-888-468-2190. Click here to register and manage your account online. |
onexchange@healthplex.com |
| Members Services - Medicare, MLTC, Medicaid, Child Health Plus, Essential Plan |
Questions about your benefits, find a dentist, claims payment questions or general questions: 1-800-468-9868. Click here to register and manage your account online. |
|
| Provider Services |
Please contact our Provider Hotline at 1-888-468-2183. To use our automated system for member eligibility and claim information call 1-888-468-2183 and Press 1 For Emergency referrals call us at 1-888-468-2183 and press 2. For Pre-authorization please contact us at 1-888-468-2183. Click here to register and manage your account online. |
|
| Claims Submission |
Mail your claims to: Healthplex, Inc. PO Box 211672 Eagan, MN 55121 |
|
| Billing Services | Questions about changing group contact information, Payment questions or Billing questions: 1-800-468-0608. | billing@healthplex.com |
| Enrollments |
Questions about Add/Term member, Change member information, Student Status: 1-800-468-0608 Add/terms/changes must be submitted in writing by benefit administrators only. Fax 516-227-0582 |
enrollments@healthplex.com |
| Web Support |
Questions about Registering or Login problems: 1-888-468-5171 |
websupport@healthplex.com |
| Quality Management |
Mail your Complaints or Appeals: Healthplex, Inc. PO Box 211672 Eagan, MN 55121 |
|
| Clinical Review Staff (UM) |
Questions about a decision, guideline or protocol, or to speak with a clinical review staff member (dental professional): A Member or Provider Services Representative shall elevate your call to a senior-level staff member and/or member of the clinical review team if necessary. |
UtilizationManagement@healthplex.com |
| Sales & Marketing | Questions about Broker Support, Rates, New Business, Renewals/Amendments or Product Information: 1-800-468-0466 | sales@healthplex.com |